Processing Times & Preorders
Sales - Are only for Australian Customers. Not International unless stated otherwise.
In stock - items will be processed within 3-5 business days. If you require an item to be processed immediately, please leave your request in the notes (only if applicable)
Our Post Office day runs are Tuesday, Wednesday and Friday.
Pick Up - order will be available to pick up with 1-2 business day. you will be advised when it is ready via email. If you require an item to be processed immediately, please leave your request in the notes.
Please note: if you order in stock items along with preorder items, your entire order will be delayed until the preorder stock is ready to ship. To avoid delays, make sure you order in stock items separately to any preorder items.
Pre orders - items will be confirmed once order is placed and paid. Pre order items list will then be sent to maker and added to their agenda, generally taking 6 - 8 weeks to complete (please note this does not include international shipping times, as they vary) once clays arrive to us they will be sent out within 3-5 business days.
We may be able to offer a store credit if items are missing from preorder - please consult via Email, Facebook or Instagram.
Combined orders - if you have multiple preorders and wish to combine postage, this will be done automatically if they arrive within the same time frame. Otherwise please advise and we will hold your orders until they all arrive to send together.
Please understand that we do our best to stick to designated times but due to preorder amounts, production times may vary.
Please understand that we will do our best to accomplish your request but cannot always guarantee it. If you require your order to be received by a specific date, please contact us prior to placing your order.
Processing times are NOT inclusive of shipping time.
We do regular updates in our Facebook VIP Group "Chiquitita's Clays VIP"